Our platform is monitored continuously for performance. Should there be any interruptions in service, status updates will be added here during business hours.
Nov 4, 11:00 2019
Scheduled Maintenance - Change to SSL Server Certificate for OS api2.ordnancesurvey.co.uk
What is the change?
OS will be changing the SSL certificate for api2.ordnancesurvey.co.uk over to a new provider in December 2019.
Why is OS making the change?
Ordnance Survey are making this change as the current SSL certificate is due to expire. In order to maintain secure https connections, the certificate will be updated.
Will there be any downtime?
There will be no downtime to the service when the certificate is changed.
Do I need to take any action?
While most customers will not experience any impact when SSL certificates are changed, some customers may need to take action to continue to use our services.
Due to the new certificate provider, there will be a new certificate chain (new Root and Intermediate certificates issued by DigiCert). Some customers may need to “trust” the new authority in order to keep using our services after the certificate has changed. Please see relevant information below:
Root: DigiCert Global Root CA
Issued by: DigiCert, Inc
What date and time are you updating the certificate?
The certificate will be updated on Wednesday 4th December 2019 at 8:30am
What should I do if my service is impacted?
If you believe your service has been impacted as a result of the SSL certificate change, please contact OS Customer Services as soon as possible who will notify the technical team. Please quote “API2 SSL Change” and include the following information:
When the issue started
Any error messages
What software is used to access the OS Maps API (name, version, etc)
The API Key used to access the service
If you have any concerns or need support, please get in touch.
March 5th 22.45 to March 6th 00.55
**Resolved** API Services unavailable
Our OS Maps API, OS Places API and OS Names API services were unavailable between March 5th 22.45 and March 6th 00.55. The root cause has been investigated and the incident is fully resolved. Please accept our apologies for the interruption to the services.
Mar 5, 10:00 GMT
Oct 16, 14:00 2018